No. 13AUGUST 24, 2026 · 86 MIN

Mezze: A Client Worried He Looked Too "Free-Spirited." His Software Now Handles £10M of Orders a Month.

The introvert who was told he looked too free-spirited, and whose software now runs ordering for the UK's biggest food brands. Protect your family with life insurance from Ethos. Get up to $3 million in coverage in as little as 10 minutes at https://ethos.com/founded. Application times may vary. Rates may vary. "This poor lady had to say to me, 'There are concerns that you look a bit free-spirited.' They were worried I was suddenly gonna disappear and become a yoga teacher in Goa or something." Simon Bos has spent more than 25 years building other people's startups at Gravitywell, his Bristol venture studio, watching entrepreneurs' hearts break over cheap builds that couldn't be rescued, and learning exactly what separates the products that work from the ones that die. Then he found his own gap: one of the UK's largest food-to-go manufacturers taking thousands of daily sandwich orders through a call centre. "Three BLTs, two chicken and bacon... no, three chicken and bacon." On the phone. Every day

Key Points

• Cheap builds break hearts. Simon has had to tell founders "there's no way of fixing this, it's gone." Under-investing in your foundation doesn't save money; a bad build is often unrescuable, and rebuilding costs more than doing it properly once.
• Introversion is a design constraint, not a defect. Simon went months without networking and felt guilty. The fix wasn't forcing himself into rooms; it was one-to-many: content, talks, a strong product. Build the version of visibility that suits your wiring.
• Perspective is a tool you have to schedule. From regular stakeholder mapping to three months in Laos, Simon's pattern is to step back deliberately. When the day-to-day consumes you, you can't see the business; distance is what shows you where you actually sit in the ecosystem.

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